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voice-services
Managed Voice Services:

How Smart Businesses Communicate

Ever wonder what your business could do with the latest technology and a team of hyper-knowledgeable experts to run it? With managed voice services from Ritter Communications, you don't have to wonder. Your business can have the scalable, flexible, affordable future of integrated voice and data today.

Providing 24/7 monitoring and next-generation protection from downtime and outages, managed voice services are the advanced communication solution that can fit every business and nearly any budget.

What are managed voice services?

In general, "managed services" refers to an agreement in which a business outsources the monitoring and management of a complex or unfamiliar system to an outside expert, usually for a set fee.

"Managed voice services" are a specialized form of this agreement in which a business agrees to let a managed voice services provider like Ritter Communications monitor and maintain their entire communications portfolio. That includes providing and securing the company's high-speed internet service, managing any on-site hardware and the VoIP-based phone system and more.

Benefits of Managed Voice Services

The reasons a company might choose managed voice services are different for every business. Many small businesses partner with managed voice service providers like Ritter Communications because they feel they don’t have the time, staff, training or resources to oversee their communications systems effectively.

Ritter Communications’ managed voice combines voice communications, data and remote IT services into one fully-integrated system - with one simple bill. Monitored and serviced remotely by specialists who understand your system inside and out, managed voice services can help you start rolling out the features and services that can really put your business ahead.

Other benefits of choosing Ritter Communications Managed Voice services include:

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Frontline Flexibility

Today's world — and today's customer — is all about choices. You either deliver the services they want, or they'll find somebody that will. Keeping up with fast-changing preferences requires comms technology that can be upgraded with ease and tailored to fit your customers. Believe that kind of flexibility is out of reach for your business? Not with managed voice services. Choose Ritter Communications Managed Voice solution for instant upgrades, networks that expand with your customer base, and the ability to adjust business communications features on the fly to ride the wave of market trends. With our managed voice services, you've always got room to grow.
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Do More

Running a successful business often boils down to knowing how to manage your resources in a way that delivers maximum return. That includes staff. If you're like most businesses, your IT professionals have plenty on their plate without the added chore of managing, monitoring and troubleshooting complex communications infrastructure and hardware they might not fully understand. Ritter Communications Managed Voice services will give you full-time peace of mind. Every day, all year round, you'll know your vital communications systems are monitored, maintained and updated by experts. That lets your IT staff devote their talents and attention toward keeping your business profitable.
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In Control, with CommPortal

We've all been there: playing phone tag with a voice or data provider about changes you need made sooner rather than later. With CommPortal from Ritter Communications, those long waits for small changes can be a thing of the past. CommPortal is the intuitive, easy to use system that puts you more in control of your communication system features. It gives businesses the ability to control and customize their phone system from anywhere. From an easy-to-use dashboard, customers can make changes to call forwarding, make quick tweaks to their services without putting in a remote tech support request and more. Learn more about CommPortal.
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Ultimate Reliability

Two more great reasons to choose managed voice services from Ritter Communications: security and reliability. For a growing business, extended phone or internet crashes can be a downtime disaster. Every minute your systems are out is another chance to lose a sale or miss a call from that client you really need to impress. With Ritter Communications Managed Voice, you've got serious tech talent and modern, advanced monitoring technology always watching your back. Our managed voice team knows every facet of your system and how to make it work best for your bottom line. It's a recipe for reliability, stability and record growth for your small business.
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Always Ahead

If your competitors are smart, right now they're looking for ways to reach your customers and gobble up your share of the market. That's the nature of business. But you've got a secret they'll never see coming. The managed voice services experts at Ritter Communications eat, sleep and breathe advanced communications technology. It's literally our job to stay up on the latest advancements, trends and deep-in-the-weeds, industry-only info that will shape the future of customer preferences and business communication. With a team of specialists managing your communications infrastructure, you're always getting the latest ideas, forecasts and updates that can help you get ahead.

Managed Voice Services Available Features

Standard Features

  • Unlimited Local/Inbound Calling
  • Caller ID
  • Caller ID Blocking
  • Extension Dialing
  • Call Park
  • Call Pick-Up
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Standard Features

  • Unlimited Local/Inbound Calling
  • Caller ID
  • Caller ID Blocking
  • Extension Dialing
  • Call Park
  • Call Pick-Up
  • Call Trace
  • Call Transfer
  • Call Waiting
  • Standard Voicemail
  • Metered Long Distance
  • Unconditional Call Forwarding
  • Automatic Recall
  • Do Not Disturb
  • Call Hold
  • Call Waiting ID
  • Outbound Group Caller ID
  • Message Waiting Indicator
  • Selective Call Rejection
  • Anonymous Call Rejection
  • Basic Line Hunting
  • CommPortal
  • Unified Messaging
  • Toll Call Restriction
  • Remote Access to Call Forwarding
  • Disaster Recovery Call Forwarding

Unlimited Features

  • All Standard Features
  • Unlimited Domestic Long Distance
  • Three Way Calling
  • Automatic Call Back
  • Call Forward Busy Line
  • Selective Call Acceptance
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Unlimited Features

  • All Standard Features
  • Unlimited Domestic Long Distance
  • Three Way Calling
  • Automatic Call Back
  • Call Forward Busy Line
  • Selective Call Acceptance
  • Selective Call Forwarding
  • Priority Call
  • Reminder Calls
  • Regular Reminder Calls
  • Delayed Call Forwarding (No Answer)

Add-On Features

  • Additional Lines
  • Mandatory Account Code
  • Toll-Free Numbers
  • Hotline
  • Find-Me-Follow-Me Basic
  • Warm Line
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Add-On Features

  • Additional Lines
  • Mandatory Account Code
  • Toll-Free Numbers
  • Hotline
  • Find-Me-Follow-Me Basic
  • Warm Line
  • Accession Mobile
  • Accession Desktop
  • Easy Attendant
  • Premium Auto-Attendant
  • Auto Conferencing
  • Multi-Line Hunt Group
  • Simultaneous Ring (SimRing) Grouping
  • Find-Me-Follow-Me Enhanced Group Voicemail
  • Premium Attendant Additional Menu Complex Directory Listing

Frequently Asked Questions

How are managed voice services different from a cloud PBX?

A cloud PBX (private branch exchange) is a type of phone system that runs on software that's hosted virtually in the digital cloud instead of being run from a server installed on-premises at your business. Cloud PBX services typically include the setup and maintenance of the phone system, as well as providing basic features like voicemail and call routing.

Managed voice services are typically much more comprehensive. Often, a managed voice service agreement includes overseeing a company's entire voice communications infrastructure. Under such an agreement, a managed voice service provider usually handles almost every task associated with a company's communications needs, including setting up and maintaining a company's cloud PBX or on-premises phone system, providing 24/7 technical support, performing upgrades, managing call routing and other advanced features.

Not sure which is right for you? Contact our experts today at 888-336-4249.

How much do managed voice services cost?

The cost of managed voice services is different for every business, but is usually much more affordable than supplying and running voice and data yourself. This is due to several factors, including no upfront equipment costs, and the fact that hardware and software upkeep is usually handled by the managed voice services provider as part of a managed voice services agreement.

Choosing managed voice services from Ritter Communications can drastically lower your monthly communications spend. It's the affordable way to give your business next-gen capability, with system uptimes that approach 100 percent reliability.

All you pay for is usage. Ritter Communications retains ownership of any required equipment, and provides free upgrades and maintenance to the cloud-hosted software needed to run your systems.  As part of a managed voice agreement, we assume full responsibility for any costs associated with system updates and maintenance. Even budgeting is simpler with managed voice, thanks to data, voice and maintenance being bundled together at one per-line price.

Ready to learn more about the cost of managed voice services for your business? Reach out to Ritter Communications today.